System and method of monitoring e-service Quality of Service at a transaction level
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United States of America Patent
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Mar 25, 2008
Grant Date -
Dec 23, 2004
app pub date -
Jun 18, 2003
filing date -
Jun 18, 2003
priority date (Note) -
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Abstract
Quality of Service (QoS) management in a service-based system may be provided by adaptively adjusting system operational parameters in response to real time relationships between QoS specifications and measurements. A QoS manager may include a measurement engine configured to acquire real time data that is specific to transaction instances of various transaction types. The manager also may include a controller for comparing transaction data from the measurement engine to the guaranteed QoS standards. Depending upon the results of the comparison, the controller may invoke control actions.
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