Automatic call distributor with language based routing system and method
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Mar 25, 2008
Grant Date -
N/A
app pub date -
Jan 18, 2000
filing date -
Jan 18, 2000
priority date (Note) -
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Abstract
A method and system for determining a language of a call handled by an automatic call distributor is disclosed. The method includes the steps of detecting the call, sampling an audio portion of the call, fitting a plurality of templates to the sampled portion of the call, and determining a language of the call based upon a best relative fit between one of the plurality of audio templates and the sampled portion of the call.
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