Help center and condition-based applications
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United States of America Patent
Stats
-
Mar 25, 2008
Grant Date -
May 1, 2003
app pub date -
Apr 30, 2002
filing date -
Oct 25, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
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