Method and apparatus for optimizing client responsiveness and server performance
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Apr 1, 2008
Grant Date -
May 13, 2004
app pub date -
Nov 13, 2002
filing date -
Nov 13, 2002
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and apparatus for providing on line assistance to an end user who is experiencing a problem with a computer. The computer includes a display, a monitoring unit, and a browser. The browser is loaded on the computer and is configured to establish an on-line session with another computer when the browser is enabled. The monitoring unit periodically monitors the other computer for any messages destined for the computer when the browser is closed.
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