US Patent No: 7,366,731
Number of patents in Portfolio can not be more than 2000
Trouble ticket assignment
Stats
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Apr 29, 2008
Issued date -
Dec 12, 2003
filing date -
10/734,681
serial no -
Expired
status
Importance
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Abstract
A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.
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First Claim
Related Publications
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
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| 6,370,231 Method and system for calculating the estimated time of arrival of a service technician | 7 | 1999 | |
| 6,480,749 Method for performance measurement and an analysis of local exchange carrier interconnections | 7 | 1999 | |
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| 6,983,037 Method, system and computer program product for performing automated unbundled network element migration | 4 | 2003 | |
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| 2004/0177,271 Electronic message filter | 14 | 2003 | |
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| 6,891,937 Method and apparatus for administration of circuit inventories in telecommunication networks | 8 | 1999 | |
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| 6,389,426 Central trouble ticket database and system and method for managing same to facilitate ticketing, trending, and tracking processes | 56 | 1999 | |
Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Oct 29, 2015 |
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Oct 29, 2019 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 7.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |