System and method for measuring the quality of information retrieval
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United States of America Patent
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May 20, 2008
Grant Date -
Jan 23, 2003
app pub date -
Jul 23, 2001
filing date -
Jul 23, 2001
priority date (Note) -
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Abstract
In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.
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