US Patent No: 7,376,735

Number of patents in Portfolio can not be more than 2000

Method, apparatus, and system for capturing data exchanged between a server and a user

Stats

ALSO PUBLISHED AS: 20070027962
ATTORNEY / AGENT: (SPONSORED)
 

Importance

Loading Importance Indicators... loading....

Abstract

Data exchanged between at least one server and at least one user is intercepted in a capturing module that operates independently from the server and the user. A copy of the intercepted data is stored in a database. The intercepted data that is destined for the server is forwarded to the server, or the intercepted data that is destined for the user is forwarded to the user. The intercepting and storing are performed transparently to the user. Interception of data may be performed continuously, and storing of data may be performed during a predetermined time window or at predetermined time intervals. The intercepted data may include events, attributes, images, user identifications, requests, and/or responses. Only a predetermined portion of the data and/or data that satisfies predefined rules is stored. The user may be a web server or a web browser, and the server may be a web server. The data may be exchanged in the form of an Internet protocol and assembled into a web page view for the user. Interception and storing may be performed concurrently for capturing data exchanged simultaneously between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users.

Loading the Abstract Image... loading....

First Claim

Related Publications

Loading Related Publications... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
CREDIT SUISSE, CAYMAN ISLANDS BRANCHNEW YORK, NY337
WITNESS SYSTEMS, INC.ROSWELL, GA83

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boyers, Albert S Atlanta, GA 6 35
Choragudi, Ram Alpharetta, GA 6 35
Owen, Jr Joseph H Douglasville, GA 3 24
Straut, Christopher Duluth, GA 6 35

Cited Art

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (6)
5,511,165 Method and apparatus for communicating data across a bus bridge upon request 47 1992
5,964,836 Apparatus, methods and computer program products for managing web-page-embedded sessions with a host-based application 177 1997
6,009,429 HTML guided web tour 160 1997
6,286,046 Method of recording and measuring e-business sessions on the world wide web 151 1997
6,665,644 Conversational data mining 184 1999
6,604,093 Situation awareness system 32 1999
 
INTRADIEM, INC. (4)
6,301,573 Recurrent training system 101 1998
6,324,282 Method and system for delivery of individualized training to call center agents 156 2000
6,459,787 Method and system for delivery of individualized training to call center agents 122 2001
6,775,377 Method and system for delivery of individualized training to call center agents 116 2002
 
MICROSOFT CORPORATION (4)
6,018,619 Method, system and apparatus for client-side usage tracking of information server systems 370 1996
6,546,405 Annotating temporally-dimensioned multimedia content 205 1997
6,493,758 Offline viewing of internet content with a mobile device 202 1998
6,057,841 System and method for processing electronic messages with rules representing a combination of conditions, actions or exceptions 209 1998
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (3)
6,108,711 Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions 211 1998
6,230,197 Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center 211 1998
6,408,064 Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center 45 2000
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (3)
5,101,402 Apparatus and method for realtime monitoring of network sessions in a local area network 289 1988
6,510,469 Method and apparatus for providing accelerated content delivery over a network 48 1998
6,543,004 Method and apparatus for archiving and restoring data 45 1999
 
NICE SYSTEMS LTD. (3)
6,542,602 Telephone call monitoring system 200 2000
2004/0100,507 System and method for capturing browser sessions and user actions 112 2003
2004/0249,650 Method apparatus and system for capturing and analyzing interaction based content 140 2004
 
WITNESS SYSTEMS, INC. (3)
6,370,574 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 89 1998
2003/0144,900 Method and system for improving enterprise performance 112 2002
2005/0240,656 Packet data recording method and system 14 2005
 
BMC SOFTWARE, INC. (2)
6,901,438 System selects a best-fit form or URL in an originating web page as a target URL for replaying a predefined path through the internet 104 2000
2003/0055,883 Synthetic transaction monitor 129 2002
 
CREDIT SUISSE, CAYMAN ISLANDS BRANCH (2)
6,724,887 Method and system for analyzing customer communications with a contact center 162 2000
6,959,078 Apparatus and method for monitoring and adapting to environmental factors within a contact center 111 2000
 
EMC CORPORATION (2)
5,926,836 Computer and associated method for restoring data backed up on archive media 67 1996
6,502,131 Directory enabled policy management tool for intelligent traffic management 436 1998
 
EYRETEL LIMITED (2)
6,404,857 Signal monitoring apparatus for analyzing communications 135 2000
6,757,361 Signal monitoring apparatus analyzing voice communication content 107 2002
 
NATIONSCREDIT COMMERCIAL CORPORATION (F/K/A GREYROCK CAPITAL GROUP, INC.) (2)
5,790,798 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 185 1996
6,510,220 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 120 1998
 
NCR CORPORATION (2)
6,035,332 Method for monitoring user interactions with web pages from web server using data and command lists for maintaining information visited and issued by participants 278 1997
6,418,471 Method for recording and reproducing the browsing activities of an individual web browser 161 1998
 
NICE SYSTEMS, INC. (2)
6,785,370 System and method for integrating call record information 46 2001
6,937,706 System and method for data recording 19 2001
 
ORIDUS, INC. (2)
6,674,447 Method and apparatus for automatically recording snapshots of a computer screen during a computer session for later playback 109 1999
2005/0138,560 Method and apparatus for broadcasting live personal performances over the internet 99 2003
 
SUN MICROSYSTEMS, INC. (2)
6,225,993 Video on demand applet method and apparatus for inclusion of motion video in multimedia documents 122 1996
2002/0065,911 HTTP transaction monitor with edit and replay capacity 108 2001
 
XEROX CORPORATION (2)
5,717,879 System for the capture and replay of temporal data representing collaborative activities 283 1995
5,970,455 System for capturing and retrieving audio data and corresponding hand-written notes 92 1997
 
ABSOLUTE SOFTWARE CORPORATION (1)
6,244,758 Apparatus and method for monitoring electronic devices via a global network 161 1997
 
ACTIMIZE LTD. (1)
6,965,886 System and method for analyzing and utilizing data, by executing complex analytical models in real time 121 2001
 
ADIN RESEARCH, INC. (1)
6,171,109 Method for generating a multi-strata model and an intellectual information processing device 128 1997
 
ALCATEL LUCENT (1)
6,138,139 Method and apparatus for supporting diverse interaction paths within a multimedia communication center 297 1998
 
APPLE INC. (1)
6,772,214 System and method for filtering of web-based content stored on a proxy cache server 100 2000
 
AT&T CORP. (1)
5,710,591 Method and apparatus for recording and indexing an audio and multimedia conference 146 1995
 
AVAYA INC. (1)
6,421,427 Interactive voice response data transfer system and method 19 1997
 
AVID TECHNOLOGY, INC. (1)
6,336,093 Apparatus and method using speech recognition and scripts to capture author and playback synchronized audio and video 20 1998
 
BBN TECHNOLOGIES CORP. (1)
2006/0165,003 Method and apparatus for monitoring data routing over a network 16 2005
 
BELL CANADA (1)
6,584,179 Method and apparatus for improving the utility of speech recognition 16 1997
 
CAESARS ENTERTAINMENT OPERATING COMPANY, INC. (1)
6,993,494 Resource price management incorporating indirect value 60 2000
 
CAPITAL ANALYTICS, INC. (1)
6,157,808 Computerized employee certification and training system 200 1997
 
CAPITAL EDUCATION LLC (1)
6,301,462 Online collaborative apprenticeship 149 1999
 
CINCOM SYSTEMS, INC. (1)
6,823,384 Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment 130 1999
 
CISCO TECHNOLOGY, INC. (1)
6,115,751 Technique for capturing information needed to implement transmission priority routing among heterogeneous nodes of a computer network 76 1997
 
DAFINEAIS PROTOCOL DATA B.V., LLC (1)
7,003,517 Web-based system and method for archiving and searching participant-based internet text sources for customer lead data 33 2001
 
DATADIRECT NETWORKS, INC. (1)
6,453,345 Network security and surveillance system 242 1997
 
E-TALK CORPORATION (1)
6,038,544 System and method for determining the performance of a user responding to a call 127 1998
 
Envision Telephony, Inc. (1)
2001/0014,143 Non-random call center supervisory method and apparatus 20 2001
 
EQUILIBRIUM (1)
6,792,575 Automated processing and delivery of media to web servers 139 1999
 
Ferguson; Frank (1)
4,684,349 Audio-visual teaching system and method 124 1986
 
FIDELITY INFORMATION SERVICES, INC. (1)
2002/0065,912 Web session collaboration 204 2001
 
FMR LLC (1)
6,014,647 Customer interaction tracking 219 1997
 
Forte Systems, Inc. (1)
5,978,648 Interactive multimedia performance assessment system and process for use by students, educators and administrators 179 1997
 
GENERAL INSTRUMENT CORPORATION (1)
2001/0000,962 Terminal for composing and presenting MPEG-4 video programs 127 2000
 
HIGHWAY PLASTICS, LLC (1)
6,286,030 Systems and methods for recording and visually recreating sessions in a client-server environment 158 1998
 
iMedication S.A. a French corporation (1)
2002/0052,948 Method and system for managing network-based partner relationships 98 2001
 
Incontext Enterprises, Inc. (1)
6,683,633 Method and system for accessing information 97 2001
 
INDEX SYSTEMS, INC. (1)
5,581,614 Method for encrypting and embedding information in a video program 61 1994
 
INTEL CORPORATION (1)
5,809,250 Methods for creating and sharing replayable modules representive of Web browsing session 254 1996
 
Intensifi, Inc., a California Corporation (1)
2003/0140,121 Method and apparatus for access to, and delivery of, multimedia information 56 2002
 
INTERCALL, INC. (1)
6,535,909 System and method for record and playback of collaborative Web browsing session 162 1999
 
JPMORGAN CHASE BANK, N.A. (1)
6,351,467 System and method for multicasting multimedia content 233 1998
 
KNOWLAGENT, INC. (1)
2004/0165,717 Method and system for delivery of individualized training to call center agents 98 2004
 
LEE, JOHN R. (1)
5,267,865 Interactive computer aided natural learning method and apparatus 346 1992
 
LUCENT TECHNOLOGIES INC. (1)
6,870,916 Targeted and intelligent multimedia conference establishment services 121 2001
 
M. KINGDON OFFSHORE N.V. (1)
2002/0184,527 Intelligent secure data manipulation apparatus and method 66 2001
 
MCAFEE, INC. (1)
7,047,297 Hierarchically organizing network data collected from full time recording machines and efficiently filtering the same 22 2002
 
Mediastra, Inc. (1)
6,154,771 Real-time receipt, decompression and play of compressed streaming video/hypervideo; with thumbnail display of past scenes and with replay, hyperlinking and/or recording permissively intiated retrospectively 334 1998
 
METRO ONE TELECOMMMUNICATIONS, INC. (1)
2001/0043,697 MONITORING OF AND REMOTE ACCESS TO CALL CENTER ACTIVITY 129 1998
 
NATIONAL EDUCATION TRAINING GROUP, INC. (1)
6,039,575 Interactive learning system with pretest 160 1996
 
NBCUNIVERSAL MEDIA LLC (1)
6,772,396 Content distribution system for network environments 117 1999
 
NETSAGE CORPORATION (1)
6,201,948 Agent based instruction system and method 281 1998
 
Network Engineering Software, Inc. (1)
6,061,798 Firewall system for protecting network elements connected to a public network 191 1998
 
NEW AURORA CORPORATION (1)
6,195,679 Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths 166 1998
 
NOVAWIZ, INC. (1)
6,606,657 System and method for processing and presenting internet usage information 208 1999
 
NXN TECH, LLC (1)
6,289,340 Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values 203 1999
 
ODS NETWORKS, INC. (1)
6,347,374 Event detection 329 1998
 
OPT ACQUISITION, LLC (1)
6,288,753 System and method for live interactive distance learning 187 1999
 
PALM, INC. (1)
5,742,736 Device for managing voice data automatically linking marked message segments to corresponding applications 31 1995
 
PHLAIR, INC. (1)
2002/0128,925 system and method for detecting and reporting online activity using real-time content-based network monitoring 130 2001
 
PRAGMATUS AV LLC (1)
6,583,806 Videoconferencing hardware 159 1997
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,014,134 Network-based intelligent tutoring system 179 1996
 
REAL LIVING, INC. (1)
6,236,977 Computer implemented marketing system 392 1999
 
REED ELSEVIER INC. (1)
6,820,083 Relationship management system that limits access of contact information to particular folders 123 2000
 
Riverrun Technology (1)
5,526,407 Method and apparatus for managing information 124 1994
 
ROCKSTAR BIDCO, LP (1)
6,445,776 Abstract interface for media and telephony services 45 1998
 
RONCO COMMUNICATIONS AND ELECTRONICS, INC. (1)
6,738,456 School observation and supervisory system 99 2001
 
RPX CORPORATION (1)
6,603,854 System and method for evaluating agents in call center 136 2000
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6,182,094 Programming tool for home networks with an HTML page for a plurality of home devices 311 1998
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
5,825,869 Call management method and system for skill-based routing 401 1996
 
Starlight Networks (1)
6,122,668 Synchronization of audio and video signals in a live multicast in a LAN 169 1995
 
STS Software Systems Ltd. (1)
6,122,665 Communication management system for computer network-based telephones 153 1998
 
SYLVAN LEARNING SYSTEMS, INC. (1)
6,146,148 Automated testing and electronic instructional delivery and student management system 169 1999
 
SYSTAR SA (1)
2002/0112,048 System and method for providing behavioral information of a user accessing on-line resources 79 2000
 
TELEFONAKTIEBOLAGET LM ERICSSON (PUBL) (1)
2003/0079,020 Method, system and service provider for IP media program transfer-and-viewing-on-demand 105 2001
 
Telephony@Work (1)
6,697,858 Call center 146 2000
 
TERADATA US, INC. (1)
2002/0143,925 Identifying web-log data representing a single user session 108 2000
 
The United States of America as represented by the Administrator of the National Aeronautics and Space Administration (1)
5,311,422 General purpose architecture for intelligent computer-aided training 248 1990
 
TTI INVENTIONS C LLC (1)
6,144,991 System and method for managing interactions between users in a browser-based telecommunications network 332 1998
 
U S WEST TECHNOLOGIES, INC. (1)
5,597,312 Intelligent tutoring method and system 289 1994
 
VERIZON SERVICES CORP. (1)
5,958,016 Internet-web link for access to intelligent network service control 453 1997
 
VICOR, INC. (1)
6,437,818 Video conferencing on existing UTP infrastructure 70 1998
 
YAMAHA CORPORATION (1)
6,211,451 Music lesson system with local training terminal and remote supervisory station 150 1999
 
Other [Check patent profile for assignment information] (4)
6,078,894 Method and system for evaluating the performance of emergency medical dispatchers 125 1997
6,076,099 Method for configurable intelligent-agent-based wireless communication system 151 1997
6,810,414 System and methods for easy-to-use periodic network data capture engine with automatic target data location, extraction and storage 110 2000
2001/0032,335 Picture communications system and associated network services 152 2001

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
REARDEN COMMERCE, INC. (6)
7,970,666 Aggregate collection of travel data 2 2005
7,742,954 Method and system for an enhanced portal for services suppliers 1 2005
7,962,381 Service designer solution 1 2005
8,073,719 System and method for core identity with personas across multiple domains with permissions on profile data based on rights of domain 0 2006
7,941,374 System and method for changing a personal profile or context during a transaction 0 2006
8,095,402 System and method for transferring a service policy between domains 0 2006
 
MATTERSIGHT CORPORATION (2)
8,094,803 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 0 2005
8,023,639 Method and system determining the complexity of a telephonic communication received by a contact center 0 2008
 
KABUSHIKI KAISHA TOSHIBA (1)
7,636,765 Data transfer scheme using caching technique for reducing network load 0 2006
 
KASPERSKY LAB, ZAO (1)
8,370,939 Protection against malware on web resources 0 2010
 
TALARIS CORPORATION (1)
7,925,540 Method and system for an automated trip planner 0 2004

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Nov 20, 2015
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 20, 2019
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00