US Patent No: 7,376,735

Number of patents in Portfolio can not be more than 2000

Method, apparatus, and system for capturing data exchanged between a server and a user

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Data exchanged between at least one server and at least one user is intercepted in a capturing module that operates independently from the server and the user. A copy of the intercepted data is stored in a database. The intercepted data that is destined for the server is forwarded to the server, or the intercepted data that is destined for the user is forwarded to the user. The intercepting and storing are performed transparently to the user. Interception of data may be performed continuously, and storing of data may be performed during a predetermined time window or at predetermined time intervals. The intercepted data may include events, attributes, images, user identifications, requests, and/or responses. Only a predetermined portion of the data and/or data that satisfies predefined rules is stored. The user may be a web server or a web browser, and the server may be a web server. The data may be exchanged in the form of an Internet protocol and assembled into a web page view for the user. Interception and storing may be performed concurrently for capturing data exchanged simultaneously between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
CREDIT SUISSE, CAYMAN ISLANDS BRANCHNEW YORK, NY232

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boyers, Albert S Atlanta, GA 5 98
Choragudi, Ram Alpharetta, GA 5 98
Owen, Jr Joseph H Douglasville, GA 3 59
Straut, Christopher Duluth, GA 5 98

Cited Art Landscape

Patent Info (Count) # Cites Year
 
CAESARS ENTERTAINMENT OPERATING COMPANY, INC. (1)
6,993,494 Resource price management incorporating indirect value 118 2000
 
Other [Check patent profile for assignment information] (4)
6,078,894 Method and system for evaluating the performance of emergency medical dispatchers 169 1997
6,076,099 Method for configurable intelligent-agent-based wireless communication system 192 1997
6,810,414 System and methods for easy-to-use periodic network data capture engine with automatic target data location, extraction and storage 149 2000
2001/0032,335 Picture communications system and associated network services 209 2001
 
SYSTAR SA (1)
2002/0112,048 System and method for providing behavioral information of a user accessing on-line resources 146 2000
 
Oridus, Inc. (2)
6,674,447 Method and apparatus for automatically recording snapshots of a computer screen during a computer session for later playback 152 1999
2005/0138,560 Method and apparatus for broadcasting live personal performances over the internet 174 2003
 
Mediastra, Inc. (1)
6,154,771 Real-time receipt, decompression and play of compressed streaming video/hypervideo; with thumbnail display of past scenes and with replay, hyperlinking and/or recording permissively intiated retrospectively 511 1998
 
FIDELITY INFORMATION SERVICES, INC. (1)
2002/0065,912 Web session collaboration 331 2001
 
METRO ONE TELECOMMMUNICATIONS, INC. (1)
2001/0043,697 MONITORING OF AND REMOTE ACCESS TO CALL CENTER ACTIVITY 165 1998
 
LEE, JOHN R. (1)
5,267,865 Interactive computer aided natural learning method and apparatus 449 1992
 
SYLVAN LEARNING SYSTEMS, INC. (1)
6,146,148 Automated testing and electronic instructional delivery and student management system 215 1999
 
BELL CANADA (1)
6,584,179 Method and apparatus for improving the utility of speech recognition 27 1997
 
SAMSUNG ELECTRONICS CO., LTD. (1)
6,182,094 Programming tool for home networks with an HTML page for a plurality of home devices 462 1998
 
Intensifi, Inc., a California Corporation (1)
2003/0140,121 Method and apparatus for access to, and delivery of, multimedia information 98 2002
 
NOVAWIZ, INC. (1)
6,606,657 System and method for processing and presenting internet usage information 338 1999
 
ORACLE AMERICA, INC. (1)
6,225,993 Video on demand applet method and apparatus for inclusion of motion video in multimedia documents 197 1996
 
YAMAHA CORPORATION (1)
6,211,451 Music lesson system with local training terminal and remote supervisory station 195 1999
 
APPLE INC. (1)
* 6,772,214 System and method for filtering of web-based content stored on a proxy cache server 168 2000
 
CALLAHAN CELLULAR L.L.C. (1)
7,003,517 Web-based system and method for archiving and searching participant-based internet text sources for customer lead data 49 2001
 
AVAYA INC. (1)
6,421,427 Interactive voice response data transfer system and method 27 1997
 
ODS NETWORKS, INC. (1)
6,347,374 Event detection 444 1998
 
EYRETEL LIMITED, DBA WITNESS SYSTEMS LTD. (2)
6,404,857 Signal monitoring apparatus for analyzing communications 191 2000
6,757,361 Signal monitoring apparatus analyzing voice communication content 160 2002
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (6)
5,511,165 Method and apparatus for communicating data across a bus bridge upon request 50 1992
5,964,836 Apparatus, methods and computer program products for managing web-page-embedded sessions with a host-based application 222 1997
6,009,429 HTML guided web tour 192 1997
6,286,046 Method of recording and measuring e-business sessions on the world wide web 222 1997
6,665,644 Conversational data mining 269 1999
* 6,604,093 Situation awareness system 57 1999
 
NICE SYSTEMS, INC. (2)
6,785,370 System and method for integrating call record information 77 2001
6,937,706 System and method for data recording 30 2001
 
NICE SYSTEMS LTD. (3)
6,542,602 Telephone call monitoring system 267 2000
2004/0100,507 System and method for capturing browser sessions and user actions 165 2003
2004/0249,650 Method apparatus and system for capturing and analyzing interaction based content 248 2004
 
SPATIUM INNOVATIONS LLC (1)
5,717,879 System for the capture and replay of temporal data representing collaborative activities 349 1995
 
BBN TECHNOLOGIES CORP. (1)
2006/0165,003 Method and apparatus for monitoring data routing over a network 20 2005
 
GEMATLO SA (1)
6,870,916 Targeted and intelligent multimedia conference establishment services 185 2001
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (1)
5,101,402 Apparatus and method for realtime monitoring of network sessions in a local area network 350 1988
 
ENVISION TELEPHONY, INC. (1)
2001/0014,143 Non-random call center supervisory method and apparatus 41 2001
 
ACTIMIZE LTD. (1)
6,965,886 System and method for analyzing and utilizing data, by executing complex analytical models in real time 176 2001
 
UNITED STATES OF AMERICA AS REPRESENTED BY THE ADMINISTRATOR OF THE NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (1)
5,311,422 General purpose architecture for intelligent computer-aided training 297 1990
 
CISCO TECHNOLOGY, INC. (1)
6,115,751 Technique for capturing information needed to implement transmission priority routing among heterogeneous nodes of a computer network 95 1997
 
ADIN RESEARCH, INC. (1)
6,171,109 Method for generating a multi-strata model and an intellectual information processing device 159 1997
 
TERADATA US, INC. (1)
2002/0143,925 Identifying web-log data representing a single user session 140 2000
 
Absolute Software Corporation (1)
6,244,758 Apparatus and method for monitoring electronic devices via a global network 243 1997
 
SUN MICROSYSTEMS, INC. (1)
2002/0065,911 HTTP transaction monitor with edit and replay capacity 157 2001
 
PALO ALTO NETWORKS, INC. (1)
* 6,510,469 Method and apparatus for providing accelerated content delivery over a network 59 1998
 
Ferguson; Frank (1)
4,684,349 Audio-visual teaching system and method 156 1986
 
Forte Systems, Inc. (1)
5,978,648 Interactive multimedia performance assessment system and process for use by students, educators and administrators 228 1997
 
EMC CORPORATION (2)
5,926,836 Computer and associated method for restoring data backed up on archive media 120 1996
6,502,131 Directory enabled policy management tool for intelligent traffic management 716 1998
 
OPT ACQUISITION, LLC (1)
6,288,753 System and method for live interactive distance learning 266 1999
 
INTEL CORPORATION (1)
5,809,250 Methods for creating and sharing replayable modules representive of Web browsing session 330 1996
 
NATIONAL EDUCATION TRAINING GROUP, INC. (1)
6,039,575 Interactive learning system with pretest 201 1996
 
KNOWLAGENT, INC. (1)
2004/0165,717 Method and system for delivery of individualized training to call center agents 135 2004
 
NBCUNIVERSAL MEDIA, LLC (1)
6,772,396 Content distribution system for network environments 180 1999
 
PRAGMATUS AV LLC (1)
6,583,806 Videoconferencing hardware 219 1997
 
NETSAGE CORPORATION (1)
6,201,948 Agent based instruction system and method 346 1998
 
iMedication S.A. a French corporation (1)
2002/0052,948 Method and system for managing network-based partner relationships 135 2001
 
Riverrun Technology (1)
5,526,407 Method and apparatus for managing information 149 1994
 
FMR LLC (1)
6,014,647 Customer interaction tracking 310 1997
 
NCR CORPORATION (2)
6,035,332 Method for monitoring user interactions with web pages from web server using data and command lists for maintaining information visited and issued by participants 355 1997
6,418,471 Method for recording and reproducing the browsing activities of an individual web browser 223 1998
 
HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP (1)
6,543,004 Method and apparatus for archiving and restoring data 53 1999
 
NATIONSCREDIT COMMERCIAL CORPORATION (F/K/A GREYROCK CAPITAL GROUP, INC.) (2)
5,790,798 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 262 1996
6,510,220 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 166 1998
 
GENERAL INSTRUMENT CORPORATION (1)
2001/0000,962 Terminal for composing and presenting MPEG-4 video programs 162 2000
 
Incontext Enterprises, Inc. (1)
6,683,633 Method and system for accessing information 132 2001
 
XEROX CORPORATION (1)
5,970,455 System for capturing and retrieving audio data and corresponding hand-written notes 139 1997
 
CAPITAL EDUCATION LLC (1)
6,301,462 Online collaborative apprenticeship 189 1999
 
CREDIT SUISSE, CAYMAN ISLANDS BRANCH (4)
6,370,574 Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location 138 1998
6,724,887 Method and system for analyzing customer communications with a contact center 254 2000
6,959,078 Apparatus and method for monitoring and adapting to environmental factors within a contact center 152 2000
2005/0240,656 Packet data recording method and system 26 2005
 
INTRADIEM, INC. (4)
6,301,573 Recurrent training system 149 1998
6,324,282 Method and system for delivery of individualized training to call center agents 251 2000
6,459,787 Method and system for delivery of individualized training to call center agents 168 2001
6,775,377 Method and system for delivery of individualized training to call center agents 166 2002
 
AVID TECHNOLOGY, INC. (1)
6,336,093 Apparatus and method using speech recognition and scripts to capture author and playback synchronized audio and video 36 1998
 
WITNESS SYSTEMS, INC. (1)
2003/0144,900 Method and system for improving enterprise performance 159 2002
 
TELEPHONY@WORK (1)
6,697,858 Call center 205 2000
 
JPMORGAN CHASE BANK, N.A. (1)
6,351,467 System and method for multicasting multimedia content 296 1998
 
MICROSOFT TECHNOLOGY LICENSING, LLC (4)
6,018,619 Method, system and apparatus for client-side usage tracking of information server systems 498 1996
6,546,405 Annotating temporally-dimensioned multimedia content 296 1997
6,493,758 Offline viewing of internet content with a mobile device 296 1998
6,057,841 System and method for processing electronic messages with rules representing a combination of conditions, actions or exceptions 261 1998
 
CAPITAL ANALYTICS, INC. (1)
6,157,808 Computerized employee certification and training system 262 1997
 
STS Software Systems Ltd. (1)
6,122,665 Communication management system for computer network-based telephones 188 1998
 
CINCOM SYSTEMS, INC. (1)
6,823,384 Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment 198 1999
 
DATADIRECT NETWORKS, INC. (1)
* 6,453,345 Network security and surveillance system 353 1997
 
Ronco Communications and Electronics, Inc. (1)
6,738,456 School observation and supervisory system 134 2001
 
US West Technologies, Inc. (1)
5,597,312 Intelligent tutoring method and system 358 1994
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (3)
6,108,711 Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions 274 1998
6,230,197 Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center 286 1998
6,408,064 Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center 65 2000
 
BMC SOFTWARE, INC. (2)
6,901,438 System selects a best-fit form or URL in an originating web page as a target URL for replaying a predefined path through the internet 140 2000
2003/0055,883 Synthetic transaction monitor 202 2002
 
VICOR, INC. (1)
6,437,818 Video conferencing on existing UTP infrastructure 100 1998
 
QUALCOMM INCORPORATED (1)
5,742,736 Device for managing voice data automatically linking marked message segments to corresponding applications 52 1995
 
VERIZON PATENT AND LICENSING INC. (1)
5,958,016 Internet-web link for access to intelligent network service control 564 1997
 
REED ELSEVIER INC. (1)
6,820,083 Relationship management system that limits access of contact information to particular folders 169 2000
 
NYTELL SOFTWARE LLC (1)
6,144,991 System and method for managing interactions between users in a browser-based telecommunications network 466 1998
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
2003/0079,020 Method, system and service provider for IP media program transfer-and-viewing-on-demand 147 2001
 
ALCATEL LUCENT (1)
6,138,139 Method and apparatus for supporting diverse interaction paths within a multimedia communication center 379 1998
 
UNIFY, INC. (1)
5,825,869 Call management method and system for skill-based routing 571 1996
 
Starlight Networks (1)
6,122,668 Synchronization of audio and video signals in a live multicast in a LAN 280 1995
 
M. KINGDON OFFSHORE N.V. (1)
* 2002/0184,527 Intelligent secure data manipulation apparatus and method 90 2001
 
ROVI GUIDES, INC. (1)
5,581,614 Method for encrypting and embedding information in a video program 104 1994
 
Network Engineering Software (1)
6,061,798 Firewall system for protecting network elements connected to a public network 241 1998
 
ACQUIRE, INC. (1)
2002/0128,925 system and method for detecting and reporting online activity using real-time content-based network monitoring 187 2001
 
RPX CLEARINGHOUSE LLC (1)
6,445,776 Abstract interface for media and telephony services 94 1998
 
REAL LIVING, INC. (1)
6,236,977 Computer implemented marketing system 536 1999
 
OPEN TEXT CORPORATION (1)
6,038,544 System and method for determining the performance of a user responding to a call 163 1998
 
EQUILIBRIUM (1)
6,792,575 Automated processing and delivery of media to web servers 184 1999
 
RPX CORPORATION (2)
5,710,591 Method and apparatus for recording and indexing an audio and multimedia conference 191 1995
6,603,854 System and method for evaluating agents in call center 203 2000
 
HIGHWAY PLASTICS, LLC (1)
6,286,030 Systems and methods for recording and visually recreating sessions in a client-server environment 216 1998
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (1)
6,014,134 Network-based intelligent tutoring system 226 1996
 
FACEBOOK, INC. (1)
6,195,679 Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths 231 1998
 
NXN TECH, LLC (1)
6,289,340 Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values 262 1999
 
OPEN INVENTION NETWORK, LLC (1)
6,535,909 System and method for record and playback of collaborative Web browsing session 665 1999
 
MCAFEE, INC. (1)
7,047,297 Hierarchically organizing network data collected from full time recording machines and efficiently filtering the same 54 2002
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (1)
9,183,560 Reality alternate 6 2011
 
DEEM, INC. (11)
7,925,540 Method and system for an automated trip planner 8 2004
7,970,666 Aggregate collection of travel data 11 2005
7,742,954 Method and system for an enhanced portal for services suppliers 9 2005
7,962,381 Service designer solution 7 2005
* 2006/0085,512 Service designer solution 5 2005
9,117,223 Method and system for resource planning for service provider 0 2006
* 8,073,719 System and method for core identity with personas across multiple domains with permissions on profile data based on rights of domain 9 2006
7,941,374 System and method for changing a personal profile or context during a transaction 6 2006
* 2008/0004,921 System and method for changing a personal profile or context during a transaction 0 2006
8,095,402 System and method for transferring a service policy between domains 9 2006
* 2008/0010,100 System and method for transferring a service policy between domains 1 2006
 
CISCO TECHNOLOGY, INC. (2)
* 9,350,817 Recording a hyper text transfer protocol (HTTP) session for playback 0 2009
* 2011/0022,964 RECORDING A HYPER TEXT TRANSFER PROTOCOL (HTTP) SESSION FOR PLAYBACK 0 2009
 
KASPERSKY LAB ZAO (1)
8,370,939 Protection against malware on web resources 35 2010
 
REARDEN COMMERCE, INC. (1)
* 2008/0004,919 Triggered transactions based on criteria 6 2006
 
KABUSHIKI KAISHA TOSHIBA (2)
* 7,636,765 Data transfer scheme using caching technique for reducing network load 0 2006
* 2006/0168,093 Data transfer scheme using caching technique for reducing network load 1 2006
 
UNISYS CORPORATION (1)
* 2007/0143,153 Demand tracking system and method for a transportation carrier 11 2005
 
MATTERSIGHT CORPORATION (8)
8,094,803 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 14 2005
8,718,262 Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication 4 2007
9,225,841 Method and system for selecting and navigating to call examples for playback or analysis 0 2008
8,023,639 Method and system determining the complexity of a telephonic communication received by a contact center 4 2008
8,891,754 Method and system for automatically routing a telephonic communication 1 2014
8,983,054 Method and system for automatically routing a telephonic communication 1 2014
9,124,701 Method and system for automatically routing a telephonic communication 0 2015
9,270,826 System for automatically routing a communication 0 2015
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (4)
9,178,989 Call event tagging and call recording stitching for contact center call recordings 1 2013
9,065,830 Network recording and speech analytics system and method 0 2013
9,049,197 System and method for handling call recording failures for a contact center 1 2013
9,294,615 System and method for handling call recording failures for a contact center 0 2014
* Cited By Examiner

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 20, 2019
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00