Providing collaborative services with content
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United States of America Patent
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May 27, 2008
Grant Date -
Apr 10, 2003
app pub date -
Oct 10, 2001
filing date -
Oct 10, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Systems and methods for integrating collaborative services with content. Collaboration services are provided to a user in the context of content such that the user may collaborate with other contacts or users within the context of the content. The collaborative services are accessed through a pane or window that initially displays a list of experts and peers as well as frequently asked questions links, availability data and configuration data. When a contact is selected, more details about the selected contact are provided to the user including a contact block that indicates how the user may collaborate with the selected contact. The contact block identifies modes of communication such as e-mail, instant messaging, video conferencing, threads, telephone, and the like. When a mode of communication is selected, the user may collaborate with the selected contact. The context of the content is often supplied to the selected contact to improve the collaboration.
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