Computer-implemented voice application indexing web site

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7379973
APP PUB NO 20020095472A1
SERIAL NO

09759926

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A computer-implemented voice application indexing method and system for supplying voice applications that provide telephony services to users. The method and system include receiving voice application data over the network regarding the voice applications. The voice application data contains location data to indicate where the voice applications are located on the network. The voice application data are stored in a database in accordance with a predetermined voice application taxonomy. A request is received for a voice application based upon a user requesting a telephony service. The request includes search criteria for selecting a voice application from the database. The location data of at least one voice application (whose stored voice application information substantially satisfies the search criteria) is retrieved from the database. The voice application located at the retrieved location data is used to perform the user-requested telephony service.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.;GENESYS LABORATORIES CANADA INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Berkowitz, Stuart Toronto, CA 4 59
Marchand, Robert King, CA 6 61

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