Real time customer service data manipulation to allow multiple services per trigger type
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United States of America Patent
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Jun 3, 2008
Grant Date -
Sep 21, 2006
app pub date -
May 24, 2006
filing date -
Sep 6, 2002
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A system for providing multiple call processing services to a customer includes a first call processor configured to provide a first call processing service; a second call processor configured to provide a second call processing service; and a feature manager in communication with the first and second call processors, the feature manager being configured to receive a query message generated in response to a trigger associated with a telephone call and to direct the first and second call processors to provide the first and second call processing services.
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