Service personnel communication system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7385479
SERIAL NO

11270791

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A data processing system for analyzing customer and employee interactions in a service establishment is disclosed. The data processing system, comprises a plurality of remote customer, employee units and a central unit. The units each include a transceiver to send and receive signals. The signals are all received by the central unit and relayed to the appropriate unit. The central unit time stamps and records all signals in a database. The system further comprises an evaluation program which analyzes the signal data to provide employee performance ratings and staffing recommendations.

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Patent Owner(s)

Patent OwnerAddress
ESP SYSTEMS LLC401 NORTH TRYON STREET 10TH FLOOR SUITE 1089 CHARLOTTE NC 28202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Binkowski, Todd A Charlotte, NC 3 47
Dougherty, Jr Edmond J Wayne, PA 1 38
Green, Daniel Palm Desert, CA 63 1016
Green, Devin Charlotte, NC 3 47
Palmer, Drew Swarthmore, PA 3 47

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