Method and apparatus for fraud detection
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United States of America Patent
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-
Jun 10, 2008
Grant Date -
Dec 21, 2006
app pub date -
May 27, 2005
filing date -
May 27, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.
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