Importance

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Abstract

A system, method and program for troubleshooting a problem with an application. An application server which is supposed to be executing the application and a database or a server which manages the database are identified. The application, when executing, obtains data from the database to respond to a client request. The application server, database or database server, and a connection between the application server and the database or database server are generated and displayed or printed. Also, one or more hyperlinks to automatically send a hardware, software, or network status inquiry to the application server to test operability of the application server and/or a connection to the application server and automatically send a hardware, software, or network status inquiry to the database server to test operability of the database server and/or a connection to the database server are generated and displayed or printed. In accordance with a feature of the present invention, in response to a selection of the one or more hyperlinks, the application server and database server are automatically pinged. The invention also resides in a system and program for automatically identifying the database or database server by querying the application server, and generating and displaying or printing the diagram of the application server, database or database server, and a connection between the application server and the database or database server.

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First Claim