Automated business form information aquisition system
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United States of America Patent
Stats
-
Jul 15, 2008
Grant Date -
Jul 11, 2002
app pub date -
Nov 16, 2001
filing date -
Aug 24, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A computer workstation-associated call handler uses hooking and sub-classing techniques to modify actions executed by an underlying call handler application program to automatically trigger various call handler actions. These actions may include playback of pre-recorded personal response type phrases or other pre-defined actions at various instances during a call, in response to the call agent's interactions with personalized response system-based, and forms-based software in the course of servicing telephone calls. This obviates the need to change the source code of the target application.
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