System and method of exchanging information via electronic mail
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United States of America Patent
Stats
-
Aug 5, 2008
Grant Date -
Jul 8, 2004
app pub date -
Dec 18, 2003
filing date -
Dec 23, 2002
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.
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Family
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Cited Art Landscape
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