Routing call failures in a location-based services system
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United States of America Patent
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-
Aug 12, 2008
Grant Date -
Oct 31, 2002
app pub date -
Apr 26, 2002
filing date -
Apr 27, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for information is interpreted with a voice recognition application and a natural language processing application. If the voice recognition application or the natural language processing application fail to determine the meaning of the tailored request for information to a predetermined level of accuracy then the remote terminal is routed to a call center.
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