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United States of America Patent
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Aug 19, 2008
Grant Date -
Sep 18, 2003
app pub date -
Mar 15, 2002
filing date -
Mar 15, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
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