Logging calls according to call context
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United States of America Patent
Stats
-
Oct 28, 2008
Grant Date -
Jun 19, 2003
app pub date -
Dec 17, 2001
filing date -
Dec 17, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.
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