System and method of utilizing a hybrid semantic model for speech recognition
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United States of America Patent
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Nov 11, 2008
Grant Date -
Jul 20, 2006
app pub date -
Jan 14, 2005
filing date -
Jan 14, 2005
priority date (Note) -
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Abstract
A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.
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