US Patent No: 7,453,994

Number of patents in Portfolio can not be more than 2000

Sequential presentation of long instructions in an interactive voice response system

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ALSO PUBLISHED AS: 20080089491
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
AMERICAN TELEPHONE AND TELEGRAPH COMPANY, AT&T BELL LABORATORIESMURRAY HILL, NJ935

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, TX 157 1720
Kortum, Philip Ted Austin, TX 62 174

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Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
AMERICAN TELEPHONE AND TELEGRAPH COMPANY, AT&T BELL LABORATORIES (1)
8,036,348 Sequential presentation of long instructions in an interactive voice response system 0 2008
 
GOOGLE INC. (1)
7,602,889 Dynamically alerting callers of changes to menu structures in a telephone prompting system 0 2007

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