Method for designing an automated speech recognition (ASR) interface for a customer call center
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United States of America Patent
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Dec 2, 2008
Grant Date -
Nov 24, 2005
app pub date -
May 24, 2004
filing date -
May 24, 2004
priority date (Note) -
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Abstract
A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.
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