Contact identifier for message types

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United States of America Patent

PATENT NO 7460651
APP PUB NO 20040114573A1
SERIAL NO

10320002

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.

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First Claim

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Patent Owner(s)

  • FIRSTPOINT CONTACT TECHNOLOGIES, LLC;ROCKWELL ELECTRONIC COMMERCE CORP.;WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beckstrom, Robert Bolingbrook, IL 8 124
Bonifazi, Carlo Woodridge, IL 15 800
Dezonno, Anthony Bloomingdale, IL 35 975
Funck, David Wheaton, IL 9 103
Hodson, Jeff Wheaton, IL 16 191
Hollatz, Mike Huntley, IL 18 358
James, Eric Elgin, IL 18 176
Moser, Mary Ellen Warrenville, IL 7 301
Mosquera, Dave West Chicago, IL 8 108
Peters, Mike Downers Grove, IL 27 731
Saleh, Nayel Round Lake, IL 11 341
Sheridan, Mike Oak Park, IL 6 45
Wesen, Dave Channahon, IL 10 264

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