System and methods for conducting an interactive dialog via a speech-based user interface
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United States of America Patent
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Dec 2, 2008
Grant Date -
Apr 20, 2006
app pub date -
Oct 19, 2004
filing date -
Oct 19, 2004
priority date (Note) -
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Abstract
A system and methods are provided for conducting an interactive dialog via a speech-based user interface. The system includes an auditory prompt module for generating a sequence of goal-directed auditory prompts based upon a pre-determined user-oriented task, and an error recovery module for responding to a communication error by initiating an error recovery based upon a user response to the sequence of goal-directed auditory prompts. The error recovery includes providing at least one error-recovery prompt selected from a hierarchy of error-recovery prompts, the selection based upon a hierarchy of communication error types.
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