Ordering provisioning request execution based on service level agreement and customer entitlement
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United States of America Patent
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-
Dec 2, 2008
Grant Date -
Sep 8, 2005
app pub date -
Jan 13, 2004
filing date -
Jan 13, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises: analyzing at least one provisioning request; assigning a priority to the provisioning request, based on performance data and stored customer information; configuring a shared infrastructure, according to the provisioning request and the priority; and responding to requests for services, utilizing the shared infrastructure.
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