US Patent No: 7,461,774

Number of patents in Portfolio can not be more than 2000

Customer interaction process and system

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ALSO PUBLISHED AS: 20060060647
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A customer interaction system includes various office and electronic components used to implement the customer interaction process.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
ADVANTAGE BRANCH & OFFICE SYSTEMS, LLCCONCORD, NH3

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Turner, Harold Goffstown, NH 3 5
Vergara, Alexander Concord, NH 4 5

Cited Art

Patent Info (Count) # Cites Year
 
NCR CORPORATION (4)
5,195,133 Apparatus and method for producing a digitized transaction record including an encrypted signature 91 1991
6,286,758 Reconfigurable checkout system 7 1999
2006/0004,660 Personal teller system and method of remote interactive and personalized banking 32 2004
2005/0060,218 Targeted messaging system 3 2004
 
AEGIS TECHNOLOGIES, INC. (1)
5,606,496 Personal assistant computer method 109 1995
 
CITICORP DEVELOPMENT CENTER, INC. (1)
6,073,119 Method and system for banking institution interactive center 94 1997
 
FACILITIES ENGINEERING AND DESIGN CONSULTANTS, INC. (1)
5,600,114 Remote unmanned banking center 45 1995
 
JPMORGAN CHASE BANK, N.A. (1)
6,681,985 System for providing enhanced systems management, such as in branch banking 10 2001
 
MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD. (1)
6,629,636 Sales transaction terminal device 8 2000
 
NATIONAL CITY BANK (1)
2001/0007,332 Interactive point access financial and information system 12 2001
 
NEXTSTUDENT, INC. (1)
2005/0240,515 System and method for applying, processing, and underwriting student loans 2 2004
 
NEXUS CORPORATION SA. (1)
7,058,603 Transaction system 12 2000
 
PAR TECHNOLOGY CORPORATION (1)
2005/0263,590 Point of sale terminal having integrated customer and operator interfaces 2 2005
 
SCIENTIFIC-ATLANTA, INC. (1)
5,602,933 Method and apparatus for verification of remotely accessed data 145 1995
 
SECURITY CORPORATION (1)
5,970,888 Bank teller station 11 1997
 
OTHER [CHECK PATENT PROFILE FOR ASSIGNMENT INFORMATION] (1)
2005/0246,252 Method and apparatus for new accounts program 3 2005

Patent Citation Ranking

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Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Jun 9, 2016
11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 9, 2020
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00