Method, system and program for customer service and support management
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Dec 9, 2008
Grant Date -
Jun 17, 2004
app pub date -
Apr 4, 2002
filing date -
Apr 4, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.
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