Methods for routing items for communications based on a measure of criticality
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United States of America Patent
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Dec 9, 2008
Grant Date -
Nov 10, 2005
app pub date -
Jul 18, 2005
filing date -
Jul 30, 1999
priority date (Note) -
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Abstract
The routing of prioritized documents such as email messages is disclosed. In one embodiment, a computer-implemented method first receives a text. The method assigns a priority to the document, based on a text classifier such as a Bayesian classifier or a support-vector machine classifier. The method then routes the text based on a routing criteria. In one embodiment the routing is directed by a measure of priority that reflects the expected cost of delayed review of the document.
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