Integrated service management system for remote customer support
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United States of America Patent
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Dec 9, 2008
Grant Date -
Oct 26, 2006
app pub date -
Jun 7, 2006
filing date -
Sep 20, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention provides techniques for creation, operation, management, and access control of network-based storage services. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), application servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.
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