System and method for detecting and processing fraud and credit abuse
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United States of America Patent
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Jan 20, 2009
Grant Date -
N/A
app pub date -
Dec 15, 2004
filing date -
Dec 15, 2004
priority date (Note) -
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Abstract
A system and method for detecting and processing fraud and credit abuse is disclosed. One embodiment of the present invention comprises a method for detecting and processing fraud and credit abuse. The method may comprise: receiving a telephone call from a caller concerning a credit account; identifying one or more potential fraud-related problems by searching the credit account data for conditions that match one or more predetermined qualifiers and quantifiers; presenting the caller with a series of questions and soliciting, from the caller, responses to the series of questions, wherein each question in the series is generated based on the one or more potential fraud-related problems and further based on the caller's responses to earlier questions in the series; and determining a fraud status associated with the credit account based on a computerized analysis of the solicited responses.
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