Diagnosing voice application issues of an operational environment
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United States of America Patent
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Mar 17, 2009
Grant Date -
Sep 21, 2006
app pub date -
Mar 18, 2005
filing date -
Mar 18, 2005
priority date (Note) -
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Abstract
A computerized method for diagnosing deployed voice-enabled application issues within a maintenance environment. The method can identify a recognition log file that includes details of previously occurring interactions of a voice-enabled application executing programmatic actions in an operational environment. The voice-enabled application can utilize a speech recognition service to convert utterances to text. Previously occurring interactions of the operational environment can be simulated in a maintenance environment. The maintenance environment can include a maintenance voice-enabled application component used in place of the voice-enabled application and can include a text-based speech recognition service used in place of the speech recognition service. The text-based speech recognition service can extract text from the recognition log file to simulate previously occurring utterance conversions performed by the speech recognition service without requiring the text-based speech recognition service to receive and convert utterances.
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