System and method for optimizing a product configuration

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United States of America Patent

PATENT NO 7505921
SERIAL NO

09518916

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method of optimizing a product includes the step of accessing an event record having a summary of a sequence of events that transpired during a preliminary product selection process. The summary includes an identification of the user and a preliminary designation of the product. A user profile associated with the user includes at least one characteristic corresponding to the user. Based on characteristics in the user profile, a formatted display is generated. User response to formatted displays is used to update characteristics in the user profile. An iterative process, in which the updated user profile is used as a basis for generating subsequent formatted displays to which a user responds, repeats until the user indicates that the product is optimized.

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Patent Owner(s)

  • CONVERGYS CUSTOMER MANAGEMENT GROUP INC.;NETSAGE CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Klencke, David L Boulder, US 2 107
Lukas, Andrew V Boulder, US 5 1727
Lukas, George Brighton, US 5 1727
Nass, Clifford Stanford, US 3 93

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