Importance

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Abstract

A system and method for managing crisis communication are disclosed. A contact database holds information used to deliver broadcast messages to selected contacts. Messages are prepared in advance for delivery via different channels, including voice, fax, pager, and e-mail. Contact groups are defined by selecting specific contacts, or as “criteria groups” defined by search criteria. Notification tasks are created by determining the contact groups to receive the broadcast, then adding others if desired. Messages are selected for broadcast transmission in various channels. Administrators view a table of status codes for each attempted transmission. They filter the table based on each contact's status. Contacts or filtered sets can be added to and removed from a “renotification” list using the interactively filtered table. When contacts fail to confirm or update their contact information for longer than a certain period, the system automatically sends that contact a message reminding them to do so.

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First Claim