US Patent No: 7,526,439

Number of patents in Portfolio can not be more than 2000

Systems and methods to facilitate selling of products and services

ALSO PUBLISHED AS: 20030154120
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Abstract

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The system of the present invention provides systems and methods for selling goods and services in conjunction with the Internet. The system receives session information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise. The system determines from the received information whether the customer represents a sales opportunity, based on a set of rules of engagement for the enterprise and whether the customer wants or could use assistance from a sales associate. The system further produces a ranked list of sales associates matched for each sales opportunity. A customer queue is created for each sales associate that has the sales opportunities matched with the sales associate. The system determines, for a first sales associate, a number of sales opportunities to approach at one time in the first sales associate's customer queue, automatically approaches the customers associated with each sales opportunity in the customer queue for the first sales associate and requests whether the customer desires assistance from a sales associate until the number of sales opportunities to approach is reached or the customer contacted previously requested assistance from a sales associate, receives responses from the customers, determines, for a response from a customer desiring assistance, if the first sales associate is available to assist the customer desiring assistance, and passes the customer desiring assistance to the first sales associate, if the first sales associate is available.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
LIVEPERSON, INC.NEW YORK, NY10

International Classification(s)

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  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dernavich, Jeffrey S Atlanta, GA 4 25
Doran, Stacey Cumming, GA 2 22
Freishtat, Gregg S Dunwoody, GA 9 275
Kaib, Paul Dunwoody, GA 9 132
Wilson,, III Jackson L - 1 10

Cited Art Landscape

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Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
The MathWorks, Inc. (2)
7,996,255 System and method for providing sales leads based on-demand software trial usage 3 2005
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Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
7.5 Year Payment $3600.00 $1800.00 $900.00 Oct 28, 2016
11.5 Year Payment $7400.00 $3700.00 $1850.00 Oct 28, 2020
Fee Large entity fee small entity fee micro entity fee
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00

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