Systems and methods to facilitate selling of products and services

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7526439
APP PUB NO 20030154120A1
SERIAL NO

10326453

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The system of the present invention provides systems and methods for selling goods and services in conjunction with the Internet. The system receives session information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise. The system determines from the received information whether the customer represents a sales opportunity, based on a set of rules of engagement for the enterprise and whether the customer wants or could use assistance from a sales associate. The system further produces a ranked list of sales associates matched for each sales opportunity. A customer queue is created for each sales associate that has the sales opportunities matched with the sales associate. The system determines, for a first sales associate, a number of sales opportunities to approach at one time in the first sales associate's customer queue, automatically approaches the customers associated with each sales opportunity in the customer queue for the first sales associate and requests whether the customer desires assistance from a sales associate until the number of sales opportunities to approach is reached or the customer contacted previously requested assistance from a sales associate, receives responses from the customers, determines, for a response from a customer desiring assistance, if the first sales associate is available to assist the customer desiring assistance, and passes the customer desiring assistance to the first sales associate, if the first sales associate is available.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
LIVEPERSON, INC.NEW YORK, NY35

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dernavich, Jeffrey S Atlanta, US 3 93
Doran, Stacey Cumming, US 1 62
Freishtat, Gregg S Atlanta, US 9 397
Kaib, Paul Dunwoody, US 7 297
Wilson,, III Jackson L Atlanta, US 1 35

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (1)
* 2003/0233,310 Method and system for implementing a business transaction over the internet with use and consecutive transformation of information from publicly available databases, actual preferences of potential customers and statistical models of the market situation 27 2002
 
Quest Direct Corp (2)
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TORONTO-DOMINION BANK, THE (1)
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Innovation Software, LLC (2)
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TD CANADA TRUST (1)
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BANK OF AMERICA CORPORATION (1)
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* Cited By Examiner

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