US Patent No: 7,533,305
Number of patents in Portfolio can not be more than 2000
Method and apparatus for structured detection and handling of problems occurring in a computerized system
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May 12, 2009
Issued date -
Apr 11, 2006
filing date -
11/402,987
serial no -
In Force
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Abstract
In a method and apparatus for structured detection and handling of problems occurring in a computerized system, data storage contains multiple data sets, each data set concerning a known problem that can occur in the system and each data set containing at least one solution approach to solve the problem in addition to a designation of the problem. A control device connected with the data storage for outputs data to a user interface at which a user sees the designation of the respective problems of the data sets stored in the data storage, and thus a selection by the user of a data set stored in the data storage is enabled. The control device outputs at least one solution approach to the user via the user interface dependent on the data set selected by the user. The user interface enables a simultaneous selection of a number of the data sets by the user, and the control device automatically determines at least one suitable solution approach dependent on the combination of the data sets selected by the user, and outputs the at least one suitable solution approach to the user via the user interface.
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First Claim
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
|---|---|---|---|
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| 6,772,374 Continuous language-based prediction and troubleshooting tool | 8 | 2001 | |
| 7,325,170 Method and system for providing information for remote device support | 5 | 2004 | |
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| 2004/0199,828 Method and apparatus for tracing troubleshooting events for aiding technical assistance | 17 | 2003 | |
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| 6,829,734 Method for discovering problem resolutions in a free form computer helpdesk data set | 13 | 2000 | |
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| 6,029,258 Method and system for trouble shooting and correcting computer software problems | 60 | 1997 | |
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| 2004/0153,821 Error condition handling | 11 | 2002 | |
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| 7,013,410 User support | 5 | 2001 | |
Patent Citation Ranking
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| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Nov 12, 2016 |
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