Apparatus and method for collecting and displaying information in a workflow system
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United States of America Patent
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May 19, 2009
Grant Date -
May 5, 2005
app pub date -
Dec 14, 2004
filing date -
Apr 24, 2000
priority date (Note) -
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Abstract
A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.
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