Method for creating and maintaining threads of phone/email/fax/SMS conversations
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United States of America Patent
Stats
-
May 26, 2009
Grant Date -
N/A
app pub date -
Aug 21, 2008
filing date -
Aug 21, 2008
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method for creating and maintaining threads of communications comprises accepting an electronic-communication call from a caller, determining if the caller is a new or previous caller by determining if a prior-caller user identification is contained within a call-receiving system, responsive to determining that the caller is a new caller assigning a new-caller user identification to the new caller and assigning a unique thread identification for communications related to a new issue, and responsive to determining that the caller is a known previous caller verifying a known-caller user identification and determining whether the known previous caller is calling about a new issue. Responsive to determining that the known previous caller is calling about a new issue, the method further includes assigning a unique thread identification to the new issue. Responsive to determining that the known previous caller is calling about an existing issue, the method further includes obtaining a list of previous thread identifications.
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