Method and apparatus for meeting an on-site enterprise service level objective
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United States of America Patent
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Jul 7, 2009
Grant Date -
Oct 14, 2004
app pub date -
Oct 22, 2002
filing date -
Oct 22, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
The present invention is related to the maintenance of on-site enterprise service level objectives. In particular, wait times experienced by individual consumers are monitored. Wait time monitoring may be in response to a request for assistance made by a consumer. The monitoring of wait times may also begin when the consumer enters a particular area of an enterprise site, for example a checkout area. Request for assistance and location information may be obtained from a consumer wireless device in communication with a wireless network infrastructure at the enterprise site. Requests for assistance, including check-out assistance, may be placed in queues maintained by applications on an enterprise server for distributing resources at the enterprise site.
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