Presence based callback
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Aug 11, 2009
Grant Date -
N/A
app pub date -
Oct 3, 2006
filing date -
Oct 3, 2006
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The present invention provides presence-aware systems. More specifically, methods and systems are provided that enable a contact center to utilize presence information when servicing a contact. When the presence of a particular customer is detected, such information may be provided to or otherwise ascertained by the contact center. Once the contact center has the presence information it may use it to determine how best to call back the customer such that it is convenient for the customer and an agent of the contact center.
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