Methods and systems for management of data for multiple call centers
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United States of America Patent
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Aug 11, 2009
Grant Date -
Jun 1, 2006
app pub date -
Jun 15, 2005
filing date -
Jun 15, 2004
priority date (Note) -
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Abstract
Computer-implemented methods and systems for management of real-time and historical data for multiple call centers in which real-time and historical data are received electronically from a plurality of call center sites and displayed simultaneously for each of the plurality of call center sites on a single display screen in a separate call center site column for each call center and integrated and displayed for all of the plurality of call center sites in a separate division column on the single display screen.
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