Method and system for automatic quality evaluation
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United States of America Patent
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Aug 18, 2009
Grant Date -
Jun 26, 2008
app pub date -
Dec 20, 2006
filing date -
Dec 20, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case all alert can be generated for one or more calls.
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