System and method for analysing communications streams
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United States of America Patent
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Sep 8, 2009
Grant Date -
Jul 12, 2007
app pub date -
Dec 1, 2006
filing date -
Jan 13, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other.
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