Methods and systems for performing special service maintenance and installation operations in a telecommunications system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7596214
APP PUB NO 20080043960A1
SERIAL NO

11807599

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.

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First Claim

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Glascoe,, Jr R Eddie Alpharetta , US 2 8
McCracken, James R Atlanta , US 4 34
Miller, James R Lawrenceville , US 117 1788
Mills, Ralph J Atlanta , US 11 392
Smith, Steven G Roswell , US 51 1073
Willis,, Jr Robert H Louisville , US 6 10

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