System and method for closed loop decisionmaking in an automated care system
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United States of America Patent
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Oct 6, 2009
Grant Date -
Sep 6, 2007
app pub date -
Mar 2, 2006
filing date -
Mar 2, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in that system in a closed loop manner. The system is also potentially configured to utilize input from a human agent, such as a customer service representative, to which a customer call is transferred by a self care system.
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Family
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