System and method for providing computer assisted user support
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Oct 13, 2009
Grant Date -
Feb 23, 2006
app pub date -
Aug 18, 2004
filing date -
Aug 18, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.
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