Method and apparatus for providing relevant data responsive to a problem request
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United States of America Patent
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Oct 13, 2009
Grant Date -
N/A
app pub date -
Dec 23, 2004
filing date -
Dec 23, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for providing relevant data responsive to a customer event is described. In one example, a description relating to the customer event is received. The description is then monitored in order to detect at least one keyword. Lastly, at least one information block containing data relevant to a customer event associated with the keyword is provided in response to the description includes that keyword.
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