US Patent No: 7,603,285

Number of patents in Portfolio can not be more than 2000

Enterprise scheduling system for scheduling mobile service representatives

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ALSO PUBLISHED AS: 20010037229
ATTORNEY / AGENT: (SPONSORED)
 

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Abstract

Systems and methods for providing an enhanced scheduling process are discussed. One embodiment of the present invention includes a method for scheduling mobile service representatives. The method includes negotiating an appointment window for booking a reservation, assigning the reservation to a shift of a mobile service representative, and optimizing periodically the shift of the mobile service representative while the acts of negotiating and assigning are executing.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
VENTYX SOFTWARE SRLST MICHAEL6

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Druce, Guy Richmond, CA 6 69
Jacobs, Simon Vancouver, CA 10 110
Krezeski, Derek Vancouver, CA 2 43

Cited Art

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (5)
5,774,867 Meeting conflict resolution for electronic calendars 51 1993
6,745,381 Method and apparatus for annotating static object models with business rules 11 1997
6,016,477 Method and apparatus for identifying applicable business rules 89 1997
6,484,036 Method and apparatus for scheduling mobile agents utilizing rapid two-way communication 12 1999
6,754,321 Naming convention for different types of device, and apparatus and methods using the naming convention 19 2000
 
Minnesota Mining and Manufacturing Company (5)
5,467,268 Method for resource assignment and scheduling 151 1994
5,623,404 System and method for producing schedules of resource requests having uncertain durations 75 1994
5,590,269 Resource assignment system providing mixed-initiative user interface updates 76 1994
5,737,728 System for resource assignment and scheduling 124 1995
5,764,953 Computer implemented system for integrating active and simulated decisionmaking processes 39 1995
 
TELEMATICS CORPORATION (5)
5,428,546 Method and apparatus for tracking vehicle location 131 1992
5,636,122 Method and apparatus for tracking vehicle location and computer aided dispatch 125 1995
5,758,313 Method and apparatus for tracking vehicle location 135 1995
5,904,727 Graphical fleet management methods 91 1996
5,922,040 Method and apparatus for fleet management 168 1996
 
VENTYX SOFTWARE SRL (5)
6,535,883 System and method for creating validation rules used to confirm input data 81 1999
2001/0047,287 Finding technique for a scheduling system 11 2001
2001/0047,288 Assigning technique for a scheduling system 5 2001
2002/0010,610 Order scheduling system and method for scheduling appointments over multiple days 14 2001
2002/0016,645 Configurable scheduling system 7 2001
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (4)
5,893,906 Managing work in a computing application 26 1996
5,826,239 Distributed workflow resource management system and method 250 1996
5,870,545 System and method for performing flexible workflow process compensation in a distributed workflow management system 161 1997
6,430,562 Integrated resource management system and method 50 1999
 
EPICRON, INC. (2)
2002/0046,073 CONFIGURABLE WEIGHTING OF REPRESENTATIONAL CONTROLS TO OBTAIN AN OPTIMAL ROUTING SOLUTION 23 1998
2002/0065,700 METHOD AND SYSTEM FOR ALLOCATING PERSONNEL AND RESOURCES TO EFFICIENTLY COMPLETE DIVERSE WORK ASSIGNMENTS 53 1999
 
IEX CORPORATION (2)
5,289,368 Force management system user interface 67 1990
5,325,292 Tour/schedule generation for a force management system 113 1993
 
AISIN SEIKI KABUSHIKI KAISHA (1)
5,355,511 Position monitoring for communicable and uncommunicable mobile stations 74 1991
 
Attention Control Systems, Inc. (1)
6,047,260 Intelligent planning and calendaring system with cueing feature and floating tasks 77 1997
 
BLUE PUMPIN SOFTWARE (1)
6,278,978 Agent scheduling system and method having improved post-processing step 39 1998
 
CALLIDUS SOFTWARE, INC. (1)
6,473,748 System for implementing rules 71 1999
 
CALLNETICS CORPORATION (1)
2002/0035,493 Method and system for coordinating appointments 43 2001
 
CGI TECHNOLOGIES AND SOLUTIONS INC. (1)
6,415,259 Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system 156 1999
 
DERPHAN COMMUNICATION NETWORK DE, L.L.C. (1)
6,219,412 Choice of guaranteed vs. bumpable conference call reservations 10 2000
 
DRAKAR TOULE LTD., LIMITED LIABILITY COMPANY (1)
6,633,900 Mobile crew management system for distributing work order assignments to mobile field crew units 34 2000
 
Enterworks (1)
6,697,784 Workflow management system, method, and medium with personal subflows 28 2001
 
FIRSTPOINT CONTACT TECHNOLOGIES, LLC (1)
6,144,971 System for comparing an agent activity with a work schedule 24 1999
 
GENERAL ELECTRIC COMPANY (1)
2001/0029,499 Rules processing system 22 2000
 
GTE LABORATORIES INCORPORATED (1)
5,913,201 Method and apparatus for assigning a plurality of work projects 54 1997
 
HITACHI, LTD. (1)
6,092,048 Task execution support system 35 1997
 
IMPRESSE CORPORATION (1)
6,546,364 Method and apparatus for creating adaptive workflows 60 1998
 
IMPROMED, LLC (1)
5,970,466 Graphical computer system and method for appointment scheduling 125 1997
 
International Computers Limited (1)
5,848,395 Appointment booking and scheduling system 79 1996
 
KRONOS TECHNOLOGY SYSTEMS LIMITED PARTNERSHIP (1)
6,823,315 Dynamic workforce scheduler 27 2000
 
MITSUBISHI DENKI KABUSHIKI KAISHA (1)
5,860,067 User interface scheduling system with time segment creation and selection 39 1997
 
NEC CORPORATION (1)
6,115,640 Workflow system for rearrangement of a workflow according to the progress of a work and its workflow management method 46 1998
 
NETMOTION WIRELESS, INC. (1)
6,546,425 Method and apparatus for providing mobile and other intermittent connectivity in a computing environment 255 1999
 
POINTSERVE, INC. (1)
7,127,412 Method and system for allocating specific appointment time windows in a service industry 16 1999
 
PROFUSE GROUP BV (1)
6,088,626 Method and apparatus for scheduling work orders in a manufacturing process 72 1998
 
RESOURCE SCHEDULING CORPORATION (1)
4,937,743 Method and system for scheduling, monitoring and dynamically managing resources 226 1987
 
ROADNET TECHNOLOGIES, INC. (1)
6,701,299 Real-time delivery feasibility analysis systems and methods 68 2001
 
SIEBEL SYSTEMS, INC. (1)
6,850,895 Assignment manager 100 2001
 
SILICON GRAPHICS INTERNATIONAL, CORP. (1)
5,963,913 System and method for scheduling an event subject to the availability of requested participants 91 1997
 
SOUTHWESTERN BELL TELEPHONE COMPANY (1)
5,920,846 Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises 182 1996
 
State of Oregon (1)
6,070,144 System and process for job scheduling using limited discrepancy search 13 1998
 
TREEV, LLC (1)
5,774,661 Rule engine interface for a visual workflow builder 132 1995
 
TRIMBLE MRM LTD. (1)
6,578,005 Method and apparatus for resource allocation when schedule changes are incorporated in real time 136 1998
 
TTI INVENTIONS C LLC (1)
5,655,118 Methods and apparatus for managing information on activities of an enterprise 66 1994
 
U S WEST TECHNOLOGIES, INC. (1)
5,615,121 System and method for scheduling service providers to perform customer service requests 132 1995
 
UNITED PAN-EUROPE COMMUNICATIONS N.V. (1)
2002/0199,182 Method and apparatus providing convergent solution to end-to end, adaptive business application management 80 2001
 
UNITED PARCEL SERVICE OF AMERICA, INC. (1)
2002/0007,299 Method and system of delivering items using overlapping delivery windows 36 2001
 
UNITED TECHNOLOGIES CORPORATION (1)
5,093,794 Job scheduling system 172 1989
 
UNWIRED PLANET, INC. (1)
6,721,288 Wireless mobile devices having improved operation during network unavailability 51 1998
 
Other [Check patent profile for assignment information] (7)
5,113,380 Multiple option electronic scheduler and rescheduler 49 1989
5,524,077 Scheduling method and system 36 1989
5,168,451 User responsive transit system 120 1991
5,289,531 Remote scheduling of appointments with interactivety using a caller's unit 37 1991
5,532,702 Method and system for obtaining information from a plurality of remote stations 37 1994
6,532,465 Operational system for operating on client defined rules 67 2001
2005/0027,580 Internet-based appointment scheduling system 40 2003

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
REARDEN COMMERCE, INC. (1)
8,090,707 Chance meeting addition to trip planner or meeting planner 1 2005

Maintenance Fees

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3.5 Year Payment $1600.00 $800.00 $400.00 Apr 13, 2013
7.5 Year Payment $3600.00 $1800.00 $900.00 Apr 13, 2017
11.5 Year Payment $7400.00 $3700.00 $1850.00 Apr 13, 2021
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