
US Patent No: 7,603,285
Number of patents in Portfolio can not be more than 2000
Enterprise scheduling system for scheduling mobile service representatives
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Oct 13, 2009
Issued date -
Apr 2, 2001
filing date -
09/824,852
serial no -
In Force
status
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Abstract
Systems and methods for providing an enhanced scheduling process are discussed. One embodiment of the present invention includes a method for scheduling mobile service representatives. The method includes negotiating an appointment window for booking a reservation, assigning the reservation to a shift of a mobile service representative, and optimizing periodically the shift of the mobile service representative while the acts of negotiating and assigning are executing.
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First Claim
Related Publications
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International Classification(s)
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Cited Art
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Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
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| 3.5 Year Payment | $1600.00 | $800.00 | $400.00 | Apr 13, 2013 |
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| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Apr 13, 2021 |
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