Real-time client survey systems and methods
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United States of America Patent
Stats
-
Oct 27, 2009
Grant Date -
May 12, 2005
app pub date -
Nov 6, 2003
filing date -
Nov 6, 2003
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module. The automatic call distribution system is configured to route incoming calls received from the network to a call agent station in communication therewith based on the availability of call agent station. The system provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. Under the control of the first software control module, the automatic call distribution system routes the incoming call from the call agent station to the interactive voice response system for administering the survey to the client.
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