Automated system for rating customer feedback
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United States of America Patent
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Nov 3, 2009
Grant Date -
N/A
app pub date -
Oct 26, 2001
filing date -
Oct 26, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus receives customer feedback and analyzes words in the customer feedback. The words in the customer feedback are compared to rating data to generate an indication to rate the customer feedback. The rating data associates predefined words with respective values. In one arrangement, the rating data is according to a user-defined data type (UDT) stored in a relational table.
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