Online installation scheduling system and method for cable services

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7620562
SERIAL NO

11020060

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventor are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
TIME WARNER CABLE ENTERPRISES LLC60 COLUMBUS CIRCLE NEW YORK NY 10023

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Coughlin,, Jr Robert W Cary , US 3 18
Henry, Jeffrey L San Antonio , US 3 25
Monteyne, Donald G Wayne , US 3 35

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