System and method for independently recognizing and selecting actions and objects in a speech recognition system
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United States of America Patent
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Dec 1, 2009
Grant Date -
Jul 20, 2006
app pub date -
Jan 14, 2005
filing date -
Jan 14, 2005
priority date (Note) -
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Abstract
A method for processing a call is disclosed. The method receives a speech input via a call and transforms at the speech input into a textual format. The method also creates a list of salient terms of actions and objects from the text, adjusts the confidence level of objects on the list if the dominant term is an action and selects a complimentary object from the list to combine with the action to form an action-object pair. The method further adjusts a confidence level of actions on the list if the dominant term is an object and selects a complementary action from the list to combine with the action to form the action-object pair, and routes the call based on the action-object pair.
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